Please review the terms of our Website Maintenance Agreement and if you agree to these terms, check the approval box at the bottom and click the submit button. By submitting this form you are agreeing to the terms of this Website Maintenance Agreement.
1. Authorization.
Client authorizes Developer to access their website and hosting account to perform maintenance services as described in this Agreement. This Website Maintenance Agreement ("Agreement") is between Pixel Lunch LLC and Melissa Zarda ("Developer"), located at 4215 Bell St., Kansas City, MO 64111, and the below-named Client.
2. Scope of Services.
Maintenance services are billed at $160/hour, rounded to the nearest quarter hour, and may include:
- Content updates (text, images, links, navigation)
- Adding pages to the website
- WordPress core, plugin, and theme updates
- Troubleshooting website errors or bugs
Work not listed above (graphic design, photo editing, training, etc.) is also billed at $160/hour.
WordPress Monthly Updates.
If this is a WordPress website, Client may authorize Developer to perform monthly WordPress core, plugin, and theme updates at Developer's discretion. Updates will be invoiced on or around the 1st of the month (monthly or quarterly per Client's selection) at Developer's standard hourly rate. Client understands that updates may occasionally cause conflicts, and Developer is not liable for resulting issues.
3. Client Responsibilities.
Client shall:
- Supply final, proofread content before requesting changes. Substantive revisions after implementation are billable.
- Regularly review the website and report errors or problems promptly.
- Maintain responsibility for all content accuracy. Developer is not liable for typographical errors, omissions, or inaccuracies in Client-supplied content.
4. Third-Party Modifications.
If Client or any third party modifies the website and causes issues, corrective work will be billed at Developer's standard hourly rate. Recovery of changes made by others cannot be guaranteed.
5. Accessibility & WCAG.
Developer does not provide accessibility compliance services. Maintenance work does not guarantee compliance with WCAG, ADA, or any other accessibility laws. Client assumes responsibility for ongoing monitoring and compliance.
6. Limitation of Liability.
Developer is not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption. Developer's total liability shall not exceed fees paid in the one (1) month preceding the claim. Client acknowledges that no website or hosting environment can be guaranteed fully stable or secure, and is solely responsible for maintaining appropriate backups.
7. Website Conflicts.
Maintenance updates may occasionally create conflicts within the website. Developer will make reasonable efforts to resolve issues but cannot guarantee restoration to any prior state.
8. Copyrights and Trademarks.
Client represents and guarantees that any text, graphics, photos, designs, trademarks, or other artwork provided to Developer are owned by Client or used with permission. Client agrees to hold harmless and defend Developer from any claim arising from the use of such materials.
9. Payment.
Invoices are sent monthly or quarterly by email on or around the 1st of the month. Services rendered are due upon cancellation.
10. Cancellation.
This agreement has no monthly commitment and may be cancelled at any time by email. Developer will no longer maintain the website after the cancellation date.
11. Entire Agreement.
This Agreement constitutes the entire agreement between the parties for maintenance services. Additional work requires written authorization.
